A new look, and a way to reach a human
The product moved onto its 2026 design system, and asking for help stopped meaning writing an email and hoping.
- New
You can ask for help from inside the app. Settings has a support form, and what you send opens a case that a person works through, rather than landing in an engineering backlog where it waits behind everything else.
- Improved
Every screen wears the new Trailwise look: one accent colour used as a fill rather than as a word, calmer type, and more room around the numbers that carry the answer.