Questions and problems reach the team from inside Trailwise, so your case is tied to your account. Sign in, open Settings > Help > Ask for help, and describe what happened. You get a case number, and the reply comes by email to the address on your account.
Sign in and open Settings > Help > Ask for help. Say what you were doing, what you expected and what happened instead.
Free during the private beta. No credit card needed.
How the beta works
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